Shipping policy

At Sunviva, we take pride in ensuring every order is processed and shipped as quickly and efficiently as possible. Please review the information below regarding processing times, shipping options, and important details for international customers.

Processing Times

  • Order Verification: 1–2 business days

  • Processing & Packaging: 1–3 business days after verification

Processing times are separate from shipping times. Orders are not processed on weekends or public holidays.

Shipping Times

Once processed, your order will ship via one of our trusted carriers. Estimated delivery times are:

Standard Shipping (FREE)

  • United States: 10–15 business days

  • Other International Destinations: 12–20 business days

Express Shipping (Additional Fee)

  • United States: 7–10 business days

  • International: 10–15 business days

Please note: Shipping times are estimates only and may vary depending on location, carrier delays, and customs clearance. Sunviva is not responsible for delays caused by shipping carriers, customs authorities, or other factors outside our control.

Tracking Information

Once your order ships, you will receive a confirmation email with tracking details. Please allow 24–48 hours for the tracking number to update in the carrier’s system.

You can track your order by:

  • Logging into your account on our website

  • Using the tracking number provided in your confirmation email

  • Contacting our customer service team for assistance

Shipping Carriers

We partner with reliable carriers to ensure safe and timely delivery, including:

  • USPS

  • FedEx

  • DHL

  • ePacket

  • Specialized international line carriers

The carrier is selected based on your delivery location and the most efficient method available.

International Orders

For customers outside the United States, please be aware:

  • Recipients are responsible for all duties, taxes, and customs fees, which are not included in the purchase price or shipping costs.

  • Customs processing may cause additional delivery delays beyond the estimated timeframe.

  • Certain countries may restrict or prohibit specific product categories.

Address Changes

  • Unprocessed Orders: Contact us immediately, and we will update your details if possible.

  • Processed or Shipped Orders: Address changes may not be possible once the package is in transit.

Shipping Issues

In the rare case of delays, missing packages, or damaged items:

  • Contact our customer service team within 48 hours of the expected delivery date.

  • Provide your order number and tracking information.

  • For damaged items, include clear photos of the product and packaging.

We will work with the shipping carrier to investigate and resolve the issue as quickly as possible.