Privacy Policy

At Sunviva (“we,” “us,” or “our”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you visit or make a purchase from sunviva.com (the “Site”) or otherwise interact with our services (collectively, the “Services”). By using the Services, you agree to the practices described in this Privacy Policy. If you do not agree, you should discontinue use of the Services.

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, legal requirements, or other reasons. When we make changes, we will revise the “Last updated” date above. If required by law, we will provide additional notice of changes.

1. Information We Collect

We may collect information:

  • Directly from you: Name, shipping and billing address, phone number, email address, payment information, and other details necessary to process your order. If you create an account, we may also collect your login credentials and account preferences. We may collect information about your activity on the Site, including items viewed, added to your cart, or saved to a wishlist, as well as any communications you send to us.

  • Automatically: Through cookies, pixels, and similar technologies, we collect your IP address, browser type, device identifiers, network details, and usage information, such as pages visited, time spent on the Site, and engagement with content. Some of this information may be collected by Shopify, our e-commerce platform provider, and our service partners.

  • From third parties: We may receive information from payment processors, shipping partners, analytics providers, or marketing partners to help us operate our business, deliver Services, and improve customer experience.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill orders.

  • Provide customer support and communicate about your account, purchases, returns, or promotions.

  • Improve the functionality, security, and performance of our Services.

  • Send marketing communications and personalized offers (you may opt out at any time).

  • Detect and prevent fraud, enforce our terms, and comply with legal obligations.

3. Sharing Your Information

We do not sell or rent your personal information. We may share information with:

  • Service providers: Payment processors, shipping companies, IT support, analytics, and marketing partners.

  • Affiliates and business partners: For promotions or joint offerings.

  • Legal authorities: When required by law.

  • Business transfers: If we are involved in a merger, acquisition, or sale of assets.

4. Cookies and Tracking

Our Site uses cookies and similar tools to remember preferences, analyze usage, and improve performance. You can manage your cookie preferences through your browser settings, although some features may not function properly if cookies are disabled. For Shopify’s cookie practices, see Shopify’s Cookie Policy.

5. Marketing Communications

If you opt in to receive emails or text messages, we will use your contact information only to send the communications you consented to. You may withdraw consent at any time via unsubscribe links or by contacting us. We do not sell or trade your email or phone number.

6. Public Content

Any content you post publicly, such as product reviews, may be visible to others. We are not responsible for third-party use of such content. The Site may contain links to third-party websites; we are not responsible for their privacy practices.

7. Data Security

We implement technical and organizational measures to protect your personal information. While we follow accepted security practices, no system is completely secure. We retain your information only as long as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce agreements.

8. Your Rights

Depending on your location, you may have rights under privacy laws, including the right to:

  • Access, correct, or delete your personal information.

  • Object to or restrict certain processing.

  • Manage communication preferences.

To exercise these rights, contact us at info@sunviva.com with the subject line “Privacy Request.” We may need to verify your identity before processing requests.

9. Children’s Privacy

Our Services are not directed to children under 16, and we do not knowingly collect personal information from children. If we become aware of such data, we will delete it.

10. International Transfers

If you are located outside the United States, your information may be transferred to countries with different privacy laws. Where required, we use safeguards, such as Standard Contractual Clauses, to ensure adequate protection.

11. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or our data practices, contact us at:

Email: info@sunviva.com

At Sunviva, we are committed to handling your personal information responsibly, transparently, and in accordance with applicable laws.